Contact Us

Questions, feedback or further information requests?

If you cannot find answers on our information pages or anything remains unclear, please email us at [email protected]. Kindly provide your full name, contact phone number and city of residence. If you are submitting an after-sales inquiry, please also attach relevant product photos.

Customer Service Hours Monday – Friday: 9:00 AM – 5:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: Closed

Our customer service team will respond within 48 hours, excluding public holidays.

Frequently Asked Questions

Q: How long will it take to receive my package? A: Please note that order processing normally takes 3–7 days before shipment. Rest assured we will make every effort to send out your order promptly. Once dispatched, estimated delivery takes 14–30 days, subject to your country or region. Please account for public holidays which may affect delivery timelines.

Q: What is the company return policy? A: Upon receipt and inspection of your returned item, we will proceed with your return or exchange request. Please allow a minimum of 14 days after we receive your item for return or exchange processing.

Q: How can I contact you regarding my order? A: You may reach us by email at [email protected], or via the contact form available on this page.