Return & Refund Policy

Thank you for your purchase. We hope you love your order. If you are not fully satisfied for any reason, you may return the item to us. Please read the details of our return policy below.

Returns

To qualify for a refund, you must return the product within 30 calendar days from the date of purchase. The item must be returned in the same condition as received and free from any damage.

Return Process

To initiate a return, please contact our customer service team to obtain a return address. Once you receive the address, securely pack the item in its original packaging and include your proof of purchase.

Return shipping may be free under certain circumstances. If you return an item for reasons unrelated to an error on geumile.com’s part, the cost of return shipping will be deducted from your refund.

We normally process and ship orders within 1–3 business days. If you wish to cancel your order, you must submit the cancellation request before your package is dispatched. Once shipped, order cancellation will no longer be available. While our website does not impose a fixed cancellation cutoff time, only orders cancelled prior to shipment can be cancelled successfully.

Refunds

After we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 30 days from the date we receive your item for return or exchange processing. Refunds may take 1–2 billing cycles to reflect on your credit card statement, depending on your card issuer. We will send you an email notification once your return has been processed.

Note: If the return is requested for reasons attributable to you, you will be responsible for covering the return shipping cost, and the exact shipping fee will depend on the courier you select. If the goods arrive damaged or incorrect due to our error, you will not need to pay for return shipping.

Exceptions

The following items are non‑returnable and non‑exchangeable:

• Perishable goods
• Intimate apparel
• Gift cards
• Custom‑made products
• Digital products

For defective or damaged items, please reach out to us using the contact information below to arrange a refund or exchange.

Questions

If you have any questions about our return policy, please contact us via email: [email protected]