FAQ

 

General Questions

What is the status of my order?
After you place your order, we will send an order confirmation email, which allows you to track your order status.
Can I change my order?
We only support order modifications for orders that have not entered shipping processing. Once your order status shows “preparing for shipping”, “shipping” or “delivered”, no order edits or changes can be made.

Payment

What payment methods do you accept?

We also support direct credit card payments with Visa, Mastercard, American Express, and Discover.
Do you offer 3 or 4 installment payment options?
Where do you ship?
Your order generally requires 3–7 days of internal processing before shipment. The final delivery time depends on the shipping method you select.
What if I am not home during delivery?
Do you accept returns?
  • The item is unused, unopened and in original condition with no damage
Can I exchange an item?